| Date: October 13, 2021 To: TSS Update From: Jack Counts, Jr. |
| Dear valued TSS Franchisees, We are having an amazing fall. Sales volume is clearly much better than in 2020, as we expected. But the most pleasing thing is that volume is up considerably over a strong 2019. Many of our customers have booked extra business from other photographers who shut down during Covid. With View First orders we are seeing more customer visits online and getting higher sales per visit. We believe that our new website and new marketing campaigns are positive factors in the improvement. We have been able to hire more people for the lab by raising our starting wages. We currently have more staff working in the lab than we did in 2019 – and we are trying to hire more. Supply chain challenges are real today, but we have the materials we need. Overall things are going well in this complicated environment, but we are currently running 5-day delivery – three days slower than we like. We are doing our best to not fall further behind, so we began working overtime daily. Delivery times will vary, so you may ask customer service what current delivery times are running. Please plan to get your orders to us as quickly as possible. Importantly, any slower delivery times we may be experiencing do not affect getting your new images online to sell to your customers, or the creation of art like virtual groups. Thank you for your patience and understanding. Thank you for your business. Sincerely, Jack Counts |
